RETURN & REFUND POLICY
Our Return Process is simple. You can return your merchandise up to 30 days from the time you receive your package.
Please contact us at email@example.com prior to sending any returns/exchanges back to us.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund or re-ship is processed.
It can take up to 14 working days for your refund or exchange to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer's liability.
Exchanges or Refund (Defective/Damaged Products Only)
7 Day Exchange or Refund Policy – Defective Products Only.
If you believe you have a defective product, please contact us at firstname.lastname@example.org
Defective products may only be exchanged or full refund within 7 days of received. In order to process your exchange, we will need your order number, including photos, and any other information about the product that may help us understand the potential defect.
All return charges will be cover by us for defective/ damage products.
If you have any questions or comments regarding this Return & Refund Policy, please contact us at email@example.com
- DVDs, videos or PC & video games which have been opened, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if these items are received damaged or wrong.
- Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong. We accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.
- We are unable to return any products which by reason of their nature cannot be returned (for example, underwear/swimwear due to hygiene reasons) or are likely to deteriorate or expire rapidly.
In line with your right to cancel, if you return your full order within 30 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 14 days of receiving the item(s) back to our warehouse. If you return any or all of your order after 30 days delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.